Privacy Policy

Privacy Policy

This Privacy Policy explains how Family Frame Studio processes personal data when you use the website, make an inquiry, book photography services, or communicate with us about product photography projects.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
GDPR

Regulation

GDPR Basis

Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. The relevant basis depends on the context, including inquiries, bookings, project administration, delivery of edited files, and website operation.

If you are in the European Economic Area, the GDPR may apply to our processing of your personal data.
Reference materials
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityAustrian Data Protection Authority (DSB)
This section is intended for individuals protected by the GDPR.

GDPR Rights

GDPR Rights

Where applicable, you may have rights of access, rectification, erasure, restriction, objection, and data portability, as well as the right to withdraw consent where processing relies on consent. You may also have the right to lodge a complaint with the competent supervisory authority. Some requests may be limited by legal retention duties or by the need to complete a contracted service.

GDPR rights are assessed against the legal basis and the nature of the request.
01

Data We Collect

We may process contact details, inquiry content, booking information, project specifications, reference materials, payment-related records, communication history, and technical data such as device and usage information. Where a session involves product handling or delivery planning, we may also process information needed to coordinate the products, shot list, approval steps, and return arrangements.

The categories collected depend on the inquiry, booking, and delivery steps used.
02

How We Collect Data

We receive personal data from website forms, email, phone calls, planning calls, and other communications with clients. We also generate data through our internal booking, project planning, proof review, and file delivery processes, and we may receive limited technical data from the website and connected service tools.

Most data comes directly from the person making the inquiry or booking.
03

Types of Cookies

The website may use strictly necessary cookies, functional cookies, and limited analytics or performance cookies if enabled. Necessary cookies support core site functions, while functional cookies help remember settings or form progress. Analytics or performance cookies, where used, help us understand site usage and improve reliability.

We use only standard cookie categories needed for operation and basic analysis.
04

Cookie Controls

You can manage or block cookies through your browser settings. If the website provides a cookie banner or similar control, you may use it to set preferences for non-essential cookies. Disabling some cookies may affect site functions such as form handling or session continuity.

Cookie choices can be adjusted through browser settings and, where available, site controls.
Contact Details

Contact Details

Email contact
team@zinctreewaveweight.click
Telephone contact
+43 663 969487
Postal address
Mozartstraße 2, 6850 Dornbirn
Privacy contact
team@zinctreewaveweight.click

Use the contact details below for privacy questions or rights requests.

Contact Page
01
Processing purpose

How We Use Data

We use personal data to respond to inquiries, assess project scope, prepare quotes, plan product delivery, coordinate sample setup and approvals, produce and edit images, provide private proof and delivery galleries, manage payments and accounting, maintain records, operate the website, and meet legal obligations. We may also use limited technical data to secure the site, prevent misuse, and improve basic functionality.

Processing is limited to the operational needs of the studio and website.
02
Sharing partners

Service Providers

We may share personal data with service providers that support website hosting, communications, booking administration, file storage, payment processing, and delivery of edited galleries. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Service providers receive only the data needed for their assigned function.
03
Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, lawful requests, court orders, tax or accounting obligations, or to protect our rights, clients, or operations. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.

Legal disclosures are limited to what is necessary in the circumstances.
User Rights

Your Rights

Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, or objection to certain processing activities. Where processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing.

Available rights may vary depending on the legal basis and applicable retention duties.
Requests

How to Make a Request

To exercise a privacy right, send a request using the contact details in this policy and describe the data or processing activity concerned. We may ask for information needed to verify your identity and to understand the request. If a request cannot be fully granted, we will explain the main reason to the extent required by law.

Requests are handled after reasonable verification of identity and scope.
Data Retention

Data Retention

We keep personal data only for as long as needed for the relevant purpose, including inquiry handling, booking administration, project delivery, accounting, legal compliance, and dispute handling. When data is no longer needed, we delete it or anonymize it unless a longer retention period is required by law or justified by a legitimate business need.

Retention periods depend on the purpose, legal duties, and the need to resolve project records.
Policy Updates

Policy Changes

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The version in effect is the one published at the time of your visit or interaction, unless a later version is stated to apply.

We may revise this policy when our processing practices or legal duties change.